Welcome to the SmartMoves Knowledge Center. If you already have an open ticket please login using your email address.
Our warranty is a promise and commitment that our products have been manufactured using the finest materials and have been thoroughly inspected prior to being shipped.
SmartMoves Five (5) Year Motor and Electronics Warranty - The desk frame, including the motor, metal and /or aluminum components, controller, switch, and electronics are warranted for a period of 5 Years from date of purchase.
SmartMoves Accessories and Desktop Warranty - The desktop and accessories are warranted for a period of 1 year from date of purchase.
To request warranty service, please submit a ticket via the Knowledge Center on our website. Please include your order number and a current shipping address.
SmartMoves is warranted to the original consumer to be free from manufacturing defects in materials and workmanship under normal use, condition, and service from the date of purchase. The warranty does not include damage to product or components resulting from abuse, accident, alteration, or climatic/environmental conditions; damage resulting from normal wear and tear, misuse, or unauthorized repair; natural variations in wood grain or changes in surface finishes due to aging or exposure to light. The company’s obligation under this warranty shall be limited to repairing the product or component, or at its option, replacing it with a new product or component.
A copy of the sales receipt or other comparable proof of original purchase is required to obtain warranty service. Some states do not allow the exclusion or limitation of incidental or consequential damages or the limitation on how long an implied warranty lasts so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights, which vary from state to state.
THE COMPANY DISCLAIMS ANY LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED WARRANTY. IMPLIED WARRANTIES ON THIS PRODUCT SHALL BE IN EFFECT ONLY FOR THE DURATION OF THE EXPRESS WARRANTY SET FORTH ABOVE AND THEREAFTER, THERE SHALL BE NO WARRANTIES, EXPRESS OR IMPLIED, (INCLUDING MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE), ON THIS PRODUCT.